FAQ

dewabit is software for eBay sellers: you list and revise items, handle orders and messages, use listing templates and edit many listings at once. dewabit is available as a Windows application and as dewabit web in the browser.

Register for free, link your eBay account and download the Windows application - or open dewabit web right in your browser. You don't need any payment details for this.

You install the Windows application on your PC (x64 and ARM64, as setup or portable). dewabit web runs in the browser without installation, on any operating system. Both use the same dewabit account, so you can switch at any time or use both side by side.

As many as you like. You may install dewabit on several computers and use them at the same time.

Yes. The pricing page shows how many eBay accounts each plan includes. For more accounts, switch to a higher plan or add an account for an extra charge. The active items of all linked accounts are added together.

Yes. You import your existing items from Turbo Lister and carry on with the familiar workflow of a Windows application - based on the current eBay API.

No. You make no payment and enter into no contract. After registering, you can test dewabit for one month.

During the trial month you use the largest plan, so you can test dewabit with all its features without restrictions.

You automatically switch to the free dewabit Private plan with up to 20 active items. There is no automatic switch to a paid plan. For more items, you choose a suitable plan yourself.

That depends on the number of your active items. Up to 20 active items are free in the dewabit Private plan. For more items, you choose an affordable plan after the trial month.

Active items are all listings that are currently live on eBay - added up across all linked eBay accounts. The time period doesn't matter: when an auction ends, you can list a new item in its place.

You first receive a notice and then have 48 hours to reduce the number of your active items or switch to a higher plan. If neither happens, your account is temporarily deactivated until your active items fit your plan again. There is no automatic plan upgrade.

No. There are no transaction fees and no hidden costs. You only pay the price of your plan; the dewabit Private plan is free. Optional add-ons such as the AI package are only used if you want them.

Yes, when prepaying via PayPal: 2% for 3 months, 5% for 6 months and 10% for 12 months.

You have two options: with PayPal, you pay for the chosen term in advance, with a term discount and no automatic renewal. With SEPA direct debit, you pay monthly; the plan renews automatically and can be cancelled at any time. You receive the invoice by email.

Not if you pay via PayPal: the plan does not renew automatically, and you use dewabit for the paid term. A plan paid by SEPA direct debit renews monthly and can be cancelled at any time in the member area; your access remains until the end of the paid period.

You can find your invoices in the member area. You also receive each invoice by email.

Yes, at any time in the member area.

Create items from product photos, get suggestions for titles, descriptions and item specifics, rewrite texts and check many listings in one go: the optional AI package takes the writing off your hands - in dewabit web and in the Windows application.

The AI package is an optional add-on to your plan. It includes a monthly quota of AI actions; you can see how many you have already used directly in dewabit.

No. You see the AI's suggestions in the review window and decide for each one whether to apply or discard it.

Yes. You manage manufacturer details, EU responsible persons, warnings and other details centrally and for many items at once.

Yes, 20 free templates. With the template engine you can adapt them or create your own; images and prices are inserted automatically.

Yes. You organise your orders, print shipping labels and handle cancellations, returns and buyer protection cases directly in dewabit.

In six languages: German, English, French, Spanish, Polish and Italian - with dark mode if you like.

Yes. dewabit is an official eBay Silver Solution Provider and works with the current eBay API.

On servers in Germany. dewabit is GDPR-compliant, and you can conclude a data processing agreement (DPA) with us.

In our help pages. If you can't find an answer there, create a support ticket in the member area. The forum and blog are also worth a look.

No. Our support helps you free of charge in German and English.

By email to support@dewabit.com, via a support ticket in the member area or through our contact form. We reply as quickly as possible.